Candidate must be a high school graduate or equivalent. A Business school graduate and at least three years of medical office billing experience preferred. Knowledge of debits and credits, insurance policies, medical terminology, spreadsheets, and word processing required. Familiarity with laws and regulations that impact collection of past due accounts is required. Broad knowledge of government assistance programs, guidelines, and application procedures preferred. Must be able to communicate and respond to inquiries using effective interpersonal skills and have the ability to interact with patients to explain payment policies and persuade patients to settle account balances. Candidate must be able to maintain confidentiality at all times, in all matters.
The Patient Financial Services Counselor serves to help all patients -- especially those who are uninsured, underinsured, and have low incomes -- to assess and ultimately resolve their financial situations. Responsibilities include establishing payment plans, making other financial arrangements, determining patients’ eligibility for hospital sponsored Financial Assistance, obtaining external financial assistance, and collecting patients’ remaining estimated balances at point of service.